Cancellation / refund policy

In an effort to meet our customers expectations in the products they select from www.pharmacyofathens.gr we offer the possibility of returning all products, for the exchange or full refund within 14 calendar days from the day of delivery of the products based on the receipt documents, provided that they comply with the following conditions.

Please note that:

In cases of prepaid purchases through financial instruments/options (credit or debit cards or bank account or PayPal), the user has a deadline of 14 calendar days to withdraw from the contract according to article 3 epsilon of law 2251/1994, from the date of receipt and acquisition of physical possession of the products, if they are shipped, or from the expiration date on which they can be picked up in-store. The withdrawal from the contract is declared in any way, either by e-mail or a simple letter or submission of the form of law 2251/1994 to the specific details of addresses (physical or electronic) or fax of the Pharmacy. The right of withdrawal from the contract is not granted in the following cases:

a) If the purchase is made with delivery of the products within the store, when the above provisions apply, b) If the expiration date of the relevant products is less than 6 months, c) If the packaging is unsealed or the product is consumed even in part. In case of withdrawal from the contract, the buyer / user is responsible for covering any charges/expenses that may arise from it and therefore product returns will not be accepted, in any case where the buyer / user does not undertake covering said charges/expenses in full.

We reserve the right to reject the return of products that have not been returned in accordance with the return policy terms set forth below. You may also be required to pay the shipping cost of these goods which will be returned to you in the event of non-compliance. Furthermore baby milk, baby creams and refrigerated products are not returned for safety and proper maintenance reasons.

The following conditions must be met to return the products to www.pharmacyofathens.gr:

The request for return or exchange should not exceed 14 calendar days from the date of delivery based on the receipt documents. All returns and exchanges must be received in the original condition in which you received the product.

In the case of company error in orders, returns are accepted provided that notification is given within a time period not exceeding 14 calendar days. We fully refund the money that corresponds to the value of the order and the shipping costs.

In the event that there is no error on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer.
Refund requests are completed by our company within 14 days after the returning and receival of the products.
The buyer is required to specify the account details at which he chooses for the deposit/return of funds to be made. Proof of the purchase receipt is required in all returns. In the cases where invoice(s) have been issued, the return of products had to be made with a delivery/consignment note. Before returning any product you should contact us at 210 3214788 in order to avoid possible delay.

Products are accepted back for replacement or refund as long as they meet all of the above mentioned criteriaI. If any of the criteria are not met, we reserve the right to not accept the return.

Please note that we can only refund returned products asl long as they meet all of the above conditions and are eligible for sale condition.

In the case of returning non-defective products, the initial shipping costs are borne by the customer and are deducted from the amount of funds to be returned back to the customer.

For the returns of a non-incorrect, undamaged or generally non-defective product for refund purposes, the customer bears the costs of sending the returns/products back to the company.

The customer is in charge of the responsibility of the dispatch - sending the product back to the company for any return/refund purposes and due to the company being the recipient of such dispatches , it is not possible for www.pharmacyofathens.gr to track customer packages or handle related queries at any postal / courier / transport company.